Privacy Policy

At ShriPadma Vaikuntha, we respect your privacy and are committed to protecting the information you provide while using our website and purchasing our products.

We believe devotion and trust go hand in hand. When you invite our charcoal-free dhoop, havan cups, sacred sambrani, and pooja essentials into your home, we safeguard your personal details with the utmost care and in strict compliance with applicable data protection laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2023.

When you place an order or contact us, we may collect information necessary to provide our services, such as:

• ❖ Name: Your full name for order identification, tax invoicing, and parcel delivery.
• ❖ Mobile number: Primary contact number for courier delivery coordination, dispatch SMS alerts, and tracking.
• ❖ Email address: For sending order confirmations, digital tax invoices, and tracking links.
• ❖ Shipping and billing address: Complete street address, city, state, and pincode required for courier fulfillment.
• ❖ Order details: Specific spiritual products, quantities, cart subtotal, and date of purchase.
• ❖ Payment/order transaction information: Transaction reference IDs, payment gateway status, and timestamp.
• ❖ Voluntary information: Any other information voluntarily provided by you while contacting our support team.

Your information may be used to:

• ❖ Process and fulfil your orders
• ❖ Arrange shipping and delivery with our designated courier partners
• ❖ Provide order updates and tracking information via SMS, WhatsApp, or Email
• ❖ Respond to customer enquiries promptly
• ❖ Provide customer support and resolve order queries
• ❖ Process cancellations where applicable (strictly before order dispatch)
• ❖ Improve our website, products and customer experience
• ❖ Maintain records required for business, accounting and legal purposes (such as GST compliance)

Payments may be processed through third-party payment service providers. We do not intend to store your complete card, banking or other sensitive payment credentials on our website.

Payment-related information may be handled directly by the applicable payment gateway according to its own privacy and security policies.

We do not sell, rent or trade your personal information to third parties.

We may share necessary information with trusted service providers only when required to operate our business, such as:

• ❖ Delivery and courier partners: Trusted logistics aggregators and carriers receive recipient name, delivery address, and contact number solely to deliver packages.
• ❖ Payment gateway/service providers: Regulated payment gateways to authenticate and process your online payments.
• ❖ Website and technology service providers: Secure cloud hosting, database management, and technical infrastructure providers.
• ❖ Customer support or operational service providers: Communications services used to send dispatch updates, tracking, and customer support correspondence.
• ❖ Government, regulatory or legal authorities where required by law: In compliance with legal mandates, court orders, or statutory GST/tax directives.

Only information necessary for the relevant service or legal requirement will be shared.

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration or disclosure.

Our website utilizes secure sockets layer (SSL) encryption, firewalls, and restricted database access controls. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Our website may use cookies or similar technologies to improve website functionality, understand website usage and provide a better browsing experience.

• ❖ Essential Cookies: Help manage your shopping cart and remember items as you browse our store.
• ❖ Analytics Cookies: Provide anonymous metrics to help us understand page popularity and optimize website performance.

You may be able to control or disable cookies through your browser settings. Some website functions may be affected if cookies are disabled.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing their respective privacy policies before providing personal information.

You may contact us regarding your personal information or questions about how your information is used.

We will make reasonable efforts to address privacy-related requests in accordance with applicable laws and our operational requirements.

Policy Updates: We may update this Privacy Policy from time to time to reflect changes in our services, website practices or applicable legal requirements. Any updated version will be published on this page with the revised effective date.

For questions regarding shipping, cancellation, privacy, orders or customer support, please contact: